![]() Next, test that you can connect to Microsoft 365 or Office 365 from your network by doing the following steps:įollow the instructions to install the Telnet Client tool on a computer on the same network as the device or application. If the user is blocked, see, Remove blocked users from the Restricted Users portal. Test the username and password by logging on to Outlook on the web, and try to send a test email to make sure the account isn't blocked. For this scenario, use Microsoft 365 or Office 365 SMTP relay instead. Otherwise, the result is an error similar to:ĥ.7.60 SMTP Client does not have permissions to send as this sender.įor example, if you entered login credentials for in your printer or application settings, but the printer tries to send email from then should have Send As permission for Otherwise, this configuration isn't supported. If the printer or application wants to send email from another account, the login account should have Send As permission for that account. Your printer or application must send email from the same email address that you entered as logon credentials during email setup. Direct send and Microsoft 365 or Office 365 SMTP relay don't require a logon consider one of these options instead. ![]() SMTP AUTH client submission requires your printer to sign in to Microsoft 365 or Office 365. If your printer didn't require a password for the username/email address that you entered, then your printer is trying to send email without logging on to Microsoft 365 or Office 365. Sign in credentials of Microsoft 365 or Office 365 mailbox the printer uses I set up my printer for SMTP AUTH client submission, but it still can't send emailĬheck the settings that were entered directly into the printer: Printer setting You've configured a connector in Microsoft 365 or Office 365 for mail sent from your on-premises organization to Microsoft 365 or Office 365.įix issues with SMTP AUTH client submission.The printer can send email only to people in your organization the printer can't send email to recipients outside your organization.There's no connector in Microsoft 365 or Office 365 for mail sent from your on-premises organization to Microsoft 365 or Office 365.Your printer is connected to a Microsoft 365 or Office 365 server whose name ends with. ![]() The printer can send email to people inside and outside your organization.You entered an email address and password for Microsoft 365 or Office 365 account/mailbox that the printer uses.Your printer is connected to the server named.SMTP AUTH client submission (recommended) The following list describes the available configuration options: My printer is already configured for email, but I don't know which configuration option it uses See How to set up a multifunction device or application to send email using Microsoft 365 or Office 365 for detailed information about the configuration options. This article can help you troubleshoot, and it uses printer configurations as examples.Īs a first step to fixing any problems, check your configuration. Sending email from devices and applications is less easy to fix, and you might not get clear information to help you. The white paper is attached for reference.Email clients provide actionable error messages when something goes wrong. To enable Auto Specify Sender’s Name, follow this click path: User Tools > System Settings > File Transfer > Auto Specify Sender’s Name (Choose On). To check and/or enter one, follow this click path at the op panel: User Tools > Systems Settings > File Transfer > Administrator E-mail Address.Ģ. Before enabling Auto Specify Sender’s Name feature, check to ensure there is a Key Operator’s E-mail address entered in the MFP. I set the users address as both send and receive in the address book and configured the SMTP settings – but no joy.Īfter scouring the interwebs, I came across a small gem in a generic white paper…Īs far as I can tell with the C2050, this has to be set on the device – there was no configurable option in the Web Image Monitor:ġ. Recently, while working with a Ricoh Aficio C2050 I ran across a “sender’s name not selected” error message when trying to scan to Email. ![]() Although, once you get to know Ricoh – you get used to the quirky management functions and can generally navigate to get them set up. Ricoh network scanning functions are sometimes a pain to get configured correctly.
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